Refund policy
Once a product has been shipped, we generally cannot accept returns, exchanges, or cancellations due to customer preferences. Although we take every precaution in ensuring product quality, inspection, and careful packaging, in the unlikely event you experience the following issues, we will cover the shipping costs and accommodate returns or exchanges:
Received a different product than ordered.
Incorrect number of items or volume.
Product is damaged, deteriorated, or defective upon delivery.
For such issues, please contact us by email within 2 days of receiving the product (or the next business day if our store is closed). After validating your claim, we'll promptly address it in good faith. Note: If too much time has passed since product delivery, we may not be able to accommodate an exchange. Please check the contents immediately upon receipt.
If, due to your unavailability, you are unable to receive the product within 24 hours of its arrival, we may refuse returns or exchanges due to product defects.
If you have specific days you're unavailable to receive shipments, please notify us by email.
For food products, we cannot accept returns or complaints for subjective reasons such as "it looks different from the picture," "it's different from another store's product," or if the item has been consumed or discarded.
If a delivery is unsuccessful due to customer reasons and is returned to our store, we will charge the combined amount of the product price and return shipping fee. We kindly ask that you ensure a smooth reception of your ordered items.